Fraud Operations Analyst

We’re all about giving our users a smooth, worry-free banking experience while keeping their money safe from fraudsters 🛡️ As a Fraud Ops Analyst, you’ll be the go-to person for spotting any suspicious activity, protecting users at every stage, and making sure we stay compliant with all the rules. You’ll handle everything related to fraud cases, take charge of tricky situations, and come up with smart ideas to make our processes even better for a safer and smoother banking experience.

• Become a detective in fraud prevention, using your in-depth investigation and problem-solving skills to protect our users from suspicious activity 🕵️‍♂️
• Keep an eye out for potential risks, using your knowledge of fraud monitoring and prevention to stay one step ahead
• Bring empathy and effective communication into every interaction to provide the best support possible

You have knowledge of fraud monitoring and prevention You speak English and Dutch fluently and have strong communication skills, while showing empathy You're a problem solving enthusiast, and can prioritize your work when needed You thrill at leading thorough investigations, using your attention to detail for efficient resolution You already have a advantage if you're familiar with the financial/banking sector, and if terms like KYC, KYB, payment and compliance operations ring a bell

Your expertise in KYC and PayOps, as these will be strong advantages when tackling fraud cases and improving our processes will be a plus. We give you the space and the tools you need to succeed 💪 🤟 Great, international colleagues who share your mindset 👩‍💻 Hybrid setup: after 3 months in-office, work 2 days remote, 3 days in-office weekly. 🧳 Digital Nomad Program: After your first year, enjoy up to 20 days per year to work while traveling, combining flexibility with strong team collaboration

🚀 We reward tenure with a dedicated travel budget: €1.5k after 2 years and €3k after 4 years to visit another core office. 📚 We support growth with bunq Academy and €1500 annual learning budget 🚴 Massive discount with Urban Sports Club 💪 🚌 Travel expenses are covered whether you come walking or by bike, bus or car (though we prefer green choices 🌳) 💻 A MacBook so you can Get Shit Done with us 🥦 Delicious lunches from our fabulous in-house chefs with vegan and vegetarian options

💰 An optional pension plan with monthly contribution from bunq 💸 Monthly contribution to your phone and internet bills 🍻 Friday drinks and other celebrations - bunq style All new hires are subject to Pre-employment Screening (PES), which includes checks conducted by our third-party partner, DISA. This is part of our commitment to a secure and trustworthy workplace. Curious how our hiring process works? Here’s what to expect before you land your dream role. Curious how our hiring process works? Here’s what to expect before you land your dream role.

Curious how our hiring process works? Here’s what to expect before you land your dream role. Roles with similar challenges, just waiting for someone like you. Get to know what it’s really like to work at bunq—from the people, to the purpose, to the perks. Learn why bunq is the top choice for professionals seeking a dynamic and innovative workplace in the banking sector. Learn more about your life at bunq. Discover how we support and inspire our team members to achieve their best.

Start getting shit done from day 1 at bunq. Discover how your role will contribute to transforming the future of banking. Get to know what it’s really like to work at bunq—from the people, to the purpose, to the perks. Learn why bunq is the top choice for professionals seeking a dynamic and innovative workplace in the banking sector. Learn more about your life at bunq. Discover how we support and inspire our team members to achieve their best. Start getting shit done from day 1 at bunq. Discover how your role will contribute to transforming the future of banking.

Get to know what it’s really like to work at bunq—from the people, to the purpose, to the perks. Learn why bunq is the top choice for professionals seeking a dynamic and innovative workplace in the banking sector. Learn more about your life at bunq. Discover how we support and inspire our team members to achieve their best. Start getting shit done from day 1 at bunq. Discover how your role will contribute to transforming the future of banking.