Product Associate

Now, about this opportunity… In this role, you'll support the day to day management of Judo's Deposits and Lending product portfolios, helping ensure our products remain customer focused, compliant and operationally effective. Working closely with Product Managers and stakeholders across the business, you'll contribute to initiatives that enhance customer outcomes, support regulatory obligations and drive continuous improvement across our product offering. If that excites you, this just might be your dream job:

• Support the management and continuous improvement of Judo's Deposits and Lending product portfolios, ensuring products remain customer focused and operationally effective
• Coordinate product initiatives, remediation programs and regulatory activities and reporting obligations, helping deliver compliant and efficient customer outcomes
• Gather and document business requirements, and support the testing, validation and implementation of product enhancements and changes
• Assist with customer complaint investigations, root cause analysis and issue resolution to improve customer experience and product performance
• Provide support and guidance to customers, bankers and stakeholders on product features, processes and operational matters
• Maintain product documentation, reporting and governance requirements while contributing to projects, communications, and continuous improvement initiatives
• Assist with product marketing activities, including content reviews, approval coordination and website content updates.