Workplace Enablement Analyst

Now, about this opportunity… As a Workplace Enablement Analyst, you'll play a key role in delivering exceptional workplace technology experiences that enable our people to perform at their best. Working closely with our Service Desk, Technology teams, business stakeholders and external partners, you'll help drive technology adoption, improve employee experience and deliver practical solutions that support Judo's continued growth. While this role currently spans both strategic and operational responsibilities, it is expected to become increasingly hands-on as capabilities and priorities evolve.

If that excites you, this just might be your dream job:

• Working closely with our Level 1 and Level 2 Service Desk teams to deliver a consistent and positive technology experience.
• Delivering initiatives that improve employee experience, productivity and business outcomes.
• Partnering with business and technology stakeholders to translate requirements into user-focused solutions.
• Supporting project governance activities including planning, reporting, risk management, stakeholder engagement and status communications.
• Driving improvements to system reliability, performance and scalability through technology initiatives and automation opportunities.
• Analysing recurring service issues and coordinating remediation activities to deliver lasting improvements.
• Maintaining visibility across multiple deliverables, operational activities and competing priorities, proactively managing dependencies and risks.
• Collaborating on continuous improvement initiatives across Workplace Technology services, processes and user experiences.
• Creating and maintaining clear, accurate and accessible documentation that empowers users and enhances self-service.
• Maintaining strong access management and security practices while partnering with Cyber Security teams to protect the technology environment.