Head of Sanctions Service Delivery

Your mission

Wise has already pioneered new ways for people to transfer money across borders and currencies. Our customers can also manage their hard-earned money with the world’s first platform to offer true multi-currency banking. We are looking for an experienced and hands-on Head of Sanctions Service Delivery to Lead our growing Operations Team. Here’s how you’ll be contributing to the team

• Lead 5 Senior Operations Managers and 500+ Sanctions Agents globally
• Coach, develop and performance manage the team to drive a high performance culture
• Hiring new staff as you build out your team
• Own demand and capacity planning for your team ensuring we have enough staff to support our customers
• Manage service delivery ensuring your finger is always on the pulse with all queues and customers are not left waiting for responses
• Maintain strong relationships with Compliance, ensuring we have the right structure and processes in place for effective oversight
• Own the plan to develop Sanctions Operations team capabilities, strategic placement of staff across teams, skills and capacity over 12+ months, including skills mapping and training plans, leading significant cross-team projects requiring material decisions and content contribution as well as project management
• Proactively monitor process controls to ensure consistent performance ensuring any irregularity is investigated.
• Maintain strong relationships with Product, Analytics, Engineering and Compliance
• Become a subject matter expert for processes and tooling