FinCrime Operations Team Lead - Fraud

Fraud team is a passionate team of crime fighters, who do the best to keep our good customers happy and unbothered, whilst kicking the bad actors out the door. We take great pride in balancing Wise mission, our values and fraud mitigation and still having lots of laughs along the way. By now, we have an awesome 100+ people operational team, who work very closely with engineering and product, collaborating with machine learning data scientists and partnering with other relevant teams to get things done.

As a Team Lead, you get to empower your own team, drive large-scale initiatives and help us solve problems that have a long-lasting impact.

Here’s how you’ll be contributing to Fraud team

• Lead a team of Fraud Investigators, looking after their wellbeing, performance and growth
• Liaise with relevant departments to ensure that team’s objectives are being met and fraud risk areas are taken into account with different projects and products
• Plan and build vision for Fraud operations and the whole domain overall
• Help us in partnering with 3rd parties like partner banks, vendors and law enforcement
• Ensure that team’s reporting responsibilities, quality, procedures and other service level agreements are upheld
• Handle and monitor operational processes, ensuring effective workload and implement new processes to address problematic areas
• Develop and maintain fraud prevention and ops effectiveness measurement metrics
• Grow, mentor and hire Fraud team members
• Also, communicating the value and quality to the business and identifying:
• Any improvements that could be made to the product itself – its features or functionality – to bring it more in line with quality and value
• Participate directly in fraud product design process, to identify gaps between ops expectations and product functionality as early as possible
• Build up new expertise and functions to have even greater impact in our team