API Integration Support Engineer

Technical Support Engineers ensure that our Wise Platform enterprise partners get a rapid, highly effective response when issues arise. Whether it is answering complex questions about the behavior of an API or acting as the first responder for a major system incident, you are the technical anchor for our partners. We are looking for a Technical Support Engineer to join our Integration Success Team and scale our servicing capabilities for the Wise Platform in North America. You will be part of a global, 24/5 team—spanning Austin, Tallinn, and Singapore—dedicated to maintaining the highest quality and reliability for our partners’ technical integrations.

Your Mission

• Multi-Channel Troubleshooting: Support our enterprise API customers across email, chat, phone, and video conferencing, jumping in to resolve critical issues in real-time.
• Technical Deep-Diving: Develop a deep expertise in Wise API and SWIFT products. You will independently test and debug REST APIs, interpret system logs, and query databases to trace issues back to their source.
• Incident Response: Act as the calm, decisive first responder during major technical incidents, navigating high-severity escalations while coordinating with global engineering and commercial teams.
• Knowledge Sharing: Capture trends in partner issues and feed this data back to our product and engineering teams to drive proactive platform improvements.
• Cross-Functional Collaboration: Work alongside global teams to ensure Wise Platform partners have a seamless integration experience and industry-leading assistance.