Lead Analyst

THE ROLE

Your mission will be to understand what customers who send large volumes of money need from our product. You will be particularly zooming into those with complex transfer requirements, and help your team focus on solving their most critical challenges. The focus of this team is to improve the overall convenience and address the unique pain-points of customers with specific transfer needs. These segments of customers often rely on us more frequently, hence requiring a tailored approach for smooth transfer experience. Your role will be to assist the team in developing products and services that cater to these specific requirements, while maintaining our commitment to all customers.

This is an IC3 role. For more information on our Analytics Career Map and levelling structure, click here. WHAT YOU’LL BE DOING

• Optimize the User Journey: Analyze the end-to-end user transfer funnel to identify friction points, drop-off stages, and conversion bottlenecks, translating rigorous data insights into actionable product improvements.
• Drive Growth for High-Value Segments: Extract deep insights to enhance the acquisition, onboarding, and retention of customers executing large and complex transfers.
• Own Performance Metrics: Define clear KPIs to measure the long-term impact of product changes, establishing continuous feedback loops to help the team iterate and optimize.
• Collaborate Cross-Functionally: Partner closely with Product Managers, Engineers, Operations/Servicing teams, and fellow Analysts across the organization to execute high-impact initiatives.
• Advocate for the Customer: Build a strong conviction for high-impact opportunities; challenge the status quo to find faster, more effective ways to elevate the service level and scale this customer cohort.
• Foster a Collaborative Culture: Inspire an inclusive, open team environment that champions knowledge sharing, diverse perspectives, and continuous learning.
• Champion the Mission: Contribute strategically to broader product goals, directly aligning your team's output with our ultimate mission: Money without borders.