Lead Product Analyst - Business Operations - Wise Buisness

We’re looking for a Lead Product Analysts to support our Business Operations team, working on Wise Business, our international business account. The Wise Business account helps small and medium-sized businesses across the world focus on what matters most to them: growth. An increasing share of our 625,000+ business customers – and the 45,000+ businesses that join them every month – trust Wise with their day-to-day finances. The Business Operations team operates at the intersection of Product and Servicing, ensuring that our servicing scales in line with the evolution of the product whilst tackling key pain points our customers experience in dealing with our servicing teams.

WHAT YOU’LL BE DOING

• Derive actionable insights from data to drive the team's strategy and inform product decisions.
• Establish clear goals, define measurable KPIs, and develop compelling narratives to help your team understand their progress.
• Ensure accurate, impactful, fast decision making with high quality analysis, helping us to iterate faster.
• Build automated data pipelines and dashboards to minimise repetitive tasks and allow data self-serve.
• Identify & evaluate high impact opportunities, find ways to support & accelerate or identify and advocate for better alternatives
• Take ownership of complex cross-team projects; in particular help product & operational teams across Wise Business better understand and size the impact of friction originating from their domains on customer retention so they can better prioritize fixing them.