HRIS Analyst

About the role

As an HRIS Analyst, you will be a key member of our newly transformed People Technology team, focusing on the day-to-day execution, rapid service delivery, and stability of our global employee-facing platforms. This role sits within our People Tech Scale squad, where our mission is to shift from reactive support to a disciplined engineering culture. You will absorb incoming business-as-usual (BAU) service requests with an active drive to reduce ticket volumes to zero through self-service and smarter design. This is an engineering-mindset role where you will apply foundational technical knowledge to track ticket accuracy, troubleshoot basic application issues, and flag documentation gaps across our core platform tools like Workday, SmartRecruiters, and Absorb to eliminate service friction across Wise.

Why you should join us

• Impact at Scale: You’ll contribute to a mission-driven organization, building a platform that supports our most important asset: our people - ensuring their daily tools work smoothly and seamlessly.
• Modern Technology Culture: Work with top-tier collaborative frameworks (Jira Product Discovery, Jira Software, and JSM) with a team focused on systematic automation and eliminating administrative overhead.
• Engineering Culture: We apply engineering principles to People Tech. You’ll be part of a team that values documentation as a default, peer alignment, and scalable workflows.
• Growth & Ownership: We follow a clear technician leveling framework, providing you with a transparent path for career progression, continuous learning budgets, and the opportunity to develop true domain expertise.

What You’ll Do (Responsibilities)

• Service Delivery & Triage: Efficiently manage high-speed, high-volume rapid service requests within Jira Service Management (JSM), focusing on quick fixes, application access requests, and functional "how-to" guidance for core systems.
• Queue Accuracy: Process incoming tickets ensuring high precision, accuracy, and consistency that directly leads to effective and high user satisfaction across the HR stack.
• Process Improvement Signals: Directly support daily work while actively identifying frequently recurring tickets and signaling platform configuration friction areas to higher-level technicians or leads.
• Documentation & Wikis: Follow established Wise processes and procedures using our internal wikis, proactively flagging any gaps or outdated platform steps to team members to keep knowledge fresh.
• Team Operating Rhythms: Fully participate in our standardized engineering framework rituals, including asynchronous daily standups, live bi-weekly planning kick-offs, and retrospectives.