Operational Risk Manager

We're looking for an Operational Risk Manager to own the day-to-day operational risk and issues management for Wise US Inc and Wise Canada. You'll be a data analyst, process coordinator, and AI-powered problem solver—gathering and synthesizing data to support quarterly Risk Committee and Board materials presented by senior risk leadership. You'll work closely with Product, Compliance, and various business teams to understand issues and risk trends to build that into board and committee-ready reporting.

WHAT YOU'LL BE DOING Issues Management Operations

• Support the monthly issues management process by coordinating with issue owners, obtaining timely status updates, maintaining data quality, and helping ensure issue records meet Wise documentation standards.
• Support first-line teams in documenting issues and entering them into AuditBoard / Optro, including guidance on required fields, issue descriptions, risk ratings, action plans, due dates, and remediation evidence.
• Help teams navigate AuditBoard / Optro workflows, including target date extensions, workflow routing, status updates, and issue closure requirements.
• Compile and maintain the monthly Issues Forum materials, working with business functions to ensure updates are complete, timely, and decision-useful.
• Support documentation of issue risk acceptances where senior leadership determines a risk should be accepted, ensuring risks, mitigating factors, residual risk, approvals, and review expectations are clearly captured.
• Identify opportunities to improve issue management routines so they are less administrative and more useful for risk visibility, accountability, and remediation.

Risk Committee and Board Reporting Support

• Support quarterly Operational Risk assessments for Wise US Inc. and Wise Payments Canada by gathering KRIs, issues, incidents, operational loss data, and stakeholder narratives.
• Analyze operational loss, incident, and issue data to identify trends, root causes, emerging risks, and potential control weaknesses.
• Help prepare clear, concise narratives for Risk Committee and Board materials, with appropriate review from first-line stakeholders and senior Risk leadership.
• Coordinate KRI data collection from stakeholders and maintain supporting materials for committee reporting.
• Support maintenance of governance materials, ensuring reporting is timely, accurate, and useful for decision-making.
• Gain exposure to board governance processes and learn how risk reporting flows to senior leadership and entity-level governance forums.

Support Key Risk Projects & Initiatives

• New Product Risk Assessments: Review product documentation and complete operational risk assessment templates - identifying risk scenarios and documenting controls
• Control Mapping: Support Wise’s control framework buildout by conducting interviews with process owners, documenting existing controls, and completing control mapping templates across material processes
• KRI implementation: Collect and compile Key Risk Indicator (KRI) data from teams and fold into ongoing risk monitoring and tracking materials
• Ad-hoc risk projects: Support incident deep-dives, process improvement initiatives, etc.