Banking Operations Manager

Banking Operations Managers make Wise’s banking partnerships operationally reliable, accountable and cost-efficient, so Wise can scale payments with lower risk and better customer outcomes. This role will focus on some of Wise’s largest and most critical global banking partners across Swift, EUR and GBP payment flows. These partners sit at the heart of Wise’s money movement infrastructure, so the role has a direct impact on payment speed, reliability, customer experience, operational risk and cost.

You’ll sit between Payment Operations, Banking, Product, Engineering, Treasury, Finance, Legal, risk & controls teams, and our external banking partners. Your job is to turn partner-performance issues into clear action: understand what is broken, use data to size the impact, align the right internal owners, agree actions with the partner bank, and follow through until there is measurable improvement.

Here’s how you’ll contribute

• Own operational relationships with key global banking partners, including regular performance reviews, escalations and action follow-up.
• Drive partner performance by monitoring speed, reliability, incidents, service level agreement (SLA) gaps, risk signals, fees and avoidable operational costs.
• Translate complex internal problems into partner improvement plans, making sure issues have owners, next steps, timelines, escalation paths and expected outcomes.
• Hold partner banks accountable for operational commitments, including SLA performance, incident resolution, responsiveness and long-term fixes.
• Support incident and post-incident corrective action follow-through for issues caused by or involving partner banks, making sure root causes are understood and repeated problems are addressed.
• Build operational visibility across Wise by improving shared partner records, documentation and reporting around partner performance and relationship management.
• Work with Banking, Finance, Legal, risk and controls, and banking governance teams on partner fees, losses, contract/SLA discussions, controls and regulatory expectations.
• Help regional and internal teams work more effectively with banking partners by sharing context, best practices and clear operating routines.