Quality Assurance Senior Specialist

Join Wise’s Quality Assurance team and help us build world-class, scalable operations that keep customers safe and deliver great experiences. In this role, you’ll provide independent, expert assurance over how work is done—spotting risk, identifying control gaps, and turning insights into clear, practical improvements. You’ll balance attention to detail with strong judgement, using data and tools to form well-reasoned conclusions that stand up to scrutiny. You’ll work closely with partners across the business, sharing themes and trends, contributing to consistent decision-making, and helping raise the bar on quality—while keeping pace in a fast-moving environment aligned to our mission of Money Without Borders.

Key

Responsibilities

• QA Senior Specialist will execute the Quality checks and calibrations for the most complex and high-risk cases and leads on thematic reviews using test scripts and scorecards to assess compliance with policies, guidance and risk appetite.
• Acts as a Subject Matter Expert, resolving complex queries/escalations to drive correct, consistent decision making and effective Root Cause Analysis. Supports Audit/Regulatory activity when required.
• Leads calibration activity internally within QA, and with other stakeholders (e.g. Operations, Products and Line 2) to ensure consistent, correct outcomes are achieved and drive best practice. Challenges QA findings to ensure they are fair and correct, based on risk appetite and policy.
• Foster team collaboration, sharing knowledge and best practice and mentor colleagues to enhance team capabilities.
• Uses advanced analytical techniques and AI to analyse QA outcomes and data to identify trends and analyse/investigate more complex issues and root causes inform actionable insights and recommendations.
• Presents insights to stakeholders and Forums (when required), influencing continuous improvement.
• Take a proactive approach to consistently achieving individual and team targets (KPIs, SLAs), demonstrating a strong commitment to both quality and speed. Meet deadlines, optimise processing times and take full ownership and accountability to deliver results. Perform additional tasks as assigned by your lead, demonstrating adaptability and a proactive approach. This includes actively participating in meetings, training, and internal events to support broader team and company objectives.
• Embody and uphold Wise’s values in daily interactions.