Banking Operations Manager

Banking Operations Management is a global function with regional specialisation across APAC, Europe, NorthAm, MEA and LatAm. The team currently has 7 Banking Operations Managers, supported by the BOM Function Lead and project management support. The team is currently based across Singapore, São Paulo, Austin, Budapest and Tallinn. APAC currently has two BOMs in Singapore; this role will add a third APAC BOM in Hyderabad to support the scale and complexity of the region. Current BOM scope excludes Japan.

The role reports to the Banking Operations Managers Function Lead. It is a senior individual contributor role with high autonomy, broad stakeholder exposure and a strong expectation to build structure where it does not yet exist.

Here’s how you’ll contribute

• Own operational relationships with key global banking partners, including regular performance reviews, escalations and action follow-up.
• Drive partner performance by monitoring speed, reliability, incidents, service level agreement (SLA) gaps, risk signals, fees and avoidable operational costs.
• Translate complex internal problems into partner improvement plans, making sure issues have owners, next steps, timelines, escalation paths and expected outcomes.
• Hold partner banks accountable for operational commitments, including SLA performance, incident resolution, responsiveness and long-term fixes.
• Support incident and post-incident corrective action follow-through for issues caused by or involving partner banks, making sure root causes are understood and repeated problems are addressed.
• Build operational visibility across Wise by improving shared partner records, documentation and reporting around partner performance and relationship management.
• Work with Banking, Finance, Legal, risk and controls, and banking governance teams on partner fees, losses, contract/SLA discussions, controls and regulatory expectations.
• Help regional and internal teams work more effectively with banking partners by sharing context, best practices and clear operating routines.