FinCrime Operations Quality Senior Lead

At Wise, we are looking for a Senior Quality Lead for FinCrime to lead, develop, and inspire a high-performing team of Quality Team Leads and Specialists. In this pivotal role, you will bridge operational quality and senior leadership - translating high-level regulatory strategy into actionable, impact-driven processes. You will own the Quality strategy across the FinCrime domain, ensuring our operations remain fully compliant with global AML/CFT regulations while maintaining the fast, effortless service our customers expect.

What You’ll Do

• Leadership & People Development
• Drive Team Excellence: Lead, mentor, and empower a team of Quality Leads and Specialists, modeling success behaviors and living Wise values.
• Cultivate Talent: Conduct career check-ins, foster growth opportunities, and build clear paths for professional development.
• Foster Culture: Promote a culture of continuous learning, psychological safety, delegation, and knowledge sharing.
• Operational Management & Data Literacy
• Execute Strategy: Turn overarching quality objectives into phased implementation plans that optimize processes without disrupting operations.
• Hit Targets: Drive team performance to meet and exceed KPIs/SLAs, contributing directly to the quarterly Quality KPI tree.
• Capacity Planning: Forecast demand and allocate resources effectively within the FinCrime quality squad.
• Data-Driven Insights: Partner with analytics teams to build performance dashboards, analyze complex risk/quality trends, and guide strategic decision-making.
• FinCrime Expertise & Quality Assurance
• Domain Ownership: Act as the subject matter expert on FinCrime operations (AML, Fraud, Sanctions, Reporting) and Quality Assurance frameworks.
• Continuous Improvement: Lead root-cause analyses on quality gaps and feed insights back into processes to reduce organizational risk.
• Risk-Based QA: Embed a rigorous, risk-based approach across all FinCrime tools, processes, and workflows.
• Governance & Audit: Serve as the point of contact during internal audits, manage escalations, and provide regular updates to senior executive leadership.
• Stakeholder & Project Management
• End-to-End Delivery: Drive complex quality initiatives from inception to delivery—managing blockers, timelines, and documentation.
• Strategic Alignment: Align FinCrime quality goals with broader company-wide OKRs.
• Cross-Functional Partnership: Collaborate closely with FinCrime Product Managers and Operational Heads to balance regulatory compliance with exceptional customer outcomes.