CRM Business Copywriter

Millions of people will read your words. We’re looking for a CRM copywriter to join our CRM team in London. You’ll be someone who puts our business and personal customers at the heart of everything they do — who is passionate about choosing the right combination of words to say, at the right time, through the right channel. Wise has over 16 million customers — and you’ll speak to giant swaths of them through our emails, push notifications and in-product messages. Money can be complicated — especially the world of global transfers — and our customers trust us with theirs. With your jargon-free words, you’ll make the complicated sound simple. Giving them the comfort and confidence they need to make the best decisions.

Your words will need to educate and empower, with an injection of Wise personality.

What you’ll be doing

You’ll be our go-to copywriter for our business customers, while supporting copy projects for personal customers too — writing copy for CRM campaigns that inform and inspire customers throughout their journey with Wise. Your responsibilities will include:

• Write clear and concise copy that gives customers everything they need to know when they transact with Wise
• Compose the messages that help guide customers along their Wise journey with eas
• Produce time-sensitive service communications
• Craft the words for marketing campaigns to educate customers on how to use features of the product, and transactional campaigns that update and inform
• Help brainstorm ideas and angles for all of the above
• Support CRM in their mission to deliver relevant, personalised and timely communications across Wise channels and customer touch-points.