Spend Operations Supply Chain & Delivery Function Lead

Your mission

Wise is building a scalable, transparent, and cost-efficient card issuance supply chain. We’re looking for a Supply Chain Function Lead – Card Issuance to own the multi-year strategy for card manufacturing and delivery, design the operating model for a high-performing global supply chain function, and lead our partner portfolio end-to-end—from selection and governance to commercial negotiations and performance. A core part of this role is senior partner stakeholder management: you’ll represent Wise externally, keep vendors accountable to outcomes, and influence partner priorities and behaviours to protect Wise’s customer experience, cost, and resilience goals.

What you’ll do

Set strategy & build the operating model

• Define and drive the 1–3 year strategy for card manufacturing and delivery—balancing service levels, product experience, cost-to-serve, and transparency.
• Design the operating model for a scalable global supply chain function (team structure, governance cadence, escalation paths, decision forums, metrics/scorecards).
• Own the monitoring roadmap (coverage, controls, ROI) so issues are detected early and resolved through clear ownership.

Own the partner portfolio & drive vendor accountability (critical)

• Lead the global partner portfolio strategy (manufacturer + delivery partners), including multi-vendor coverage and concentration risk management.
• Establish high-impact vendor governance:
• performance scorecards (SLA, quality, lead times, loss/damage, scan compliance, complaints, transparency)
• structured escalation and remediation playbooks
• root-cause expectations and corrective action plans with deadlines
• Represent Wise in senior partner forums and ensure Wise priorities are executed
• Proactively identify underperformance and lead exec-level decisions: invest / fix / replace, including transition planning and risk-managed migrations.

Lead commercial negotiation & contract strategy

• Negotiate contracts end-to-end with a strong commercial stance: pricing models, volume tiers, indexation, cost drivers.
• Build robust contract architecture: SLAs/KPIs with meaningful remedies (credits/penalties/step-in rights), auditability, data transparency, and strong exit/transition clauses.
• Continuously challenge cost-to-serve while protecting customer experience.

Influence cross-functionally & deliver change

• Partner with Product, Ops, Risk, Compliance, Finance and Customer Support to define requirements and design scalable solutions.
• Lead cross-functional programmes for supply-chain changes (launch readiness, risk assessment, communications, stakeholder alignment).
• Communicate clearly to senior stakeholders using data-driven narratives and crisp trade-offs.

Lead and grow the function

• Hire, coach and develop the supply chain team; build capability, set standards, and drive performance.
• Set a high bar for ownership, transparency and execution—internally and with partners.

What success looks like

• A clear 1–3 year supply chain strategy and annual plan with measurable targets.
• A resilient partner portfolio with primary/secondary coverage per region and tested transition playbooks.
• Measurable improvements in vendor performance: stronger SLA attainment, fewer delivery exceptions, better scan/comms transparency, and reduced cost-to-serve.
• Executive dashboards that enable fast decisions and clear accountability.