Israel Hybrid Specialist

We're looking for a Hybrid Specialist for Unusual Activity Reporting and Israeli Product Support to join our growing Israel Hybrid Team. You will optimise and align operational processes, collaborating with Reporting operations, product teams, central quality, and knowledge management. As an individual contributor, you'll impact operational excellence through process standardisation and risk mitigation. This role offers a unique opportunity to support Wise's mission in Israel and grow as a specialist.

Your Mission: Protect our customers and Wise by reporting unusual activity to the Israeli FIU and contributing to the improvement and growth of ILS operations. We seek individuals passionate about financial crime risk who thrive in a fast-paced, rapidly growing fintech environment.

Responsibilities

• Analyse customer account and payment activity
• Summarise investigation findings
• Independently prepare and submit unusual activity reports to the Israeli FIU in Hebrew
• Communicate with customers to handle escalated or complex cases with strong empathy and clear communication
• Support ILS operations under the Israeli license by creating and refining operational frameworks
• Serve as first point of escalation for process-related issues within ILS operations
• Collaborate with Operations, Knowledge Management, Compliance, and product teams to map processes, identify issues, and develop solutions
• Establish and maintain effective professional relationships across all organisational levels
• Develop deep understanding of business models, customer types, country risks, and regulatory requirements across multiple geographies