IPM Technical Operations Technician - UT Technician

We’re looking for a Technical Operations Technician who thrives on making our internal systems work together seamlessly. You won’t just be answering tickets; you’ll be the go-to expert for configuring and maintaining our core stack—specifically Okta, SailPoint, Slack, Google Workspace, and Atlassian (Jira/Confluence). Our small yet global team is spread across the EU and APAC regions, supporting internal and external collaboration partners. We tackle technical problems and streamline processes, always adhering to our agreed service level agreements (SLAs).

We operate on a strong belief in automation, programmatic implementation, and reusable design. We’re looking for people who can step back and think holistically about the ecosystem, but also follow through and help implement the design; drawing on the resources across the rest of the platform tribe. As we grow we need to sustain this growth by continuously iterating on the services we run, with a focus on availability, security, and ease of use. We’re looking for a technician with relevant experience who can resolve technical requests and deliver simple solutions to help our teams achieve our mission with speed and confidence.