Senior Backend Engineer – Customer Support Platform

The Team You’ll Be Working With: Getting Help At Wise, our mission is to make financial services faster, simpler, and more accessible for everyone. The Getting Help team is at the heart of this, empowering customers to resolve problems quickly and efficiently. We are currently scaling the platform that powers our primary support channels, including self-service, FAQs, and our high-traffic chat interface. We are specifically looking for a Senior Engineer to help us refine and scale the support ecosystem that leverages our Generative AI engine. We are not building the LLM engine itself, instead, our mandate is to engineer the logic and the user experience that connect our customers to those AI capabilities seamlessly.

The team’s work is highly visible—impacting both our customers and company leadership. We process over 400,000 chat sessions per month, and as we double down on making chat our primary support channel in 2026, we need your expertise to build the robust, scalable architecture that makes this possible. What Does Our Team Look Like? We’re a cross-functional squad of backend, frontend, iOS, and Android engineers, working closely with a Product Manager, Analyst, and Designer. We value ownership, deep knowledge sharing, and a commitment to building stable, scalable systems. We work with an agile mindset—delivering impact, learning fast, and iterating often. We value people who aren't just writing code, but who actively help shape the product roadmap.