Principal Implementation Manager - Wise Platform Verification

About The Team

The Global KYC and Onboarding squad works to make onboarding into Wise safe, compliant, efficient, and scalable. Within that squad, Wise Platform Verification focuses on verification for Wise Platform partners and their customers. Wise Platform Verification supports customers who access Wise through our partners. The domain spans different partner models, markets and operational routes. Parts of it are still difficult to measure and rely on fragmented or manual processes. This role will help the team build a reliable view of performance, identify the highest-value problems and establish better ways of working. When these flows are unclear or manual, partners can face delays, customers can hit avoidable friction, operations teams carry unnecessary work, and controls become harder to audit.

The team is building a more scalable verification model for Wise Platform: explicit requirements, better control monitoring, clearer operational flows, stronger automation, and partner-ready processes that can grow with Wise Platform.

About The Role

We are looking for an Implementation Manager to bring analytical rigour and process discipline to Wise Platform Verification. You will use data to understand how verification works across partners, identify the biggest sources of friction and operational cost, and lead improvements from diagnosis through implementation and measurement. Your mission is to turn complex partner-verification problems into measurable implementation plans, trusted metrics, clear operating models, repeatable rollout playbooks, and automation opportunities. You will work across Product, Engineering, Analytics, Product Compliance, Risk, Partner Due Diligence and Operations teams, regional teams, and partner-facing teams to make sure verification changes launch safely, work operationally, and are measured after release.

This is not a coordinator-only role. You will create structure where it does not exist yet: map processes, define KPIs, identify root causes, challenge data quality, build launch scorecards, design operating cadences, and help move manual workflows toward automation. What you will own

• Map Wise Platform verification processes end to end, including partner models, control triggers, evidence flows, operational routing, RFIs, exceptions, and recovery paths.
• Identify process and automation opportunities that reduce manual review, avoidable partner RFIs, misrouting, operational rework, and partner/customer disruption.
• Define implementation plans for high-priority verification changes, including scope, owners, milestones, risks, launch gates, runbooks, training, adoption, monitoring, and escalation paths.
• Build trusted KPI definitions, dashboards, launch scorecards, and weekly/monthly performance narratives that help the team make decisions.
• Partner with Analytics and Data Science to validate data quality, segment impact, size populations, measure outcomes, and distinguish true performance changes from reporting or process artifacts.
• Partner with Engineering to turn operational needs into implementable requirements while understanding technical constraints, dependencies, rollout paths, and migration risks.
• Partner with Product Compliance, Risk, and Ops to make sure process changes meet control objectives, remain auditable, and work for the teams reviewing cases.
• Support automation and process migration work, including moving fragile manual processes and legacy workflows toward scalable product or platform patterns.
• Lead root-cause analysis for operational issues and partner-impacting verification pain points, then track fixes to closure and prevent recurrence through standards, monitoring, and documentation.

What success looks like in the first 6-12 months

• WPV has clearer process maps and ownership for the highest-impact partner verification workflows.
• High-priority process changes launch with implementation plans, metrics, launch gates, runbooks, monitoring, and adoption tracking.
• Manual review and partner RFI pain points are sized, prioritised, and converted into a practical automation or process-improvement backlog.
• Partner Due Diligence, Operations, and partner-facing teams have clearer routing, context, escalation paths, and feedback loops.
• The team can trust its core operating metrics and use them for prioritisation, launch readiness, and post-launch learning.
• Operational incidents and recurring process issues lead to documented root causes, owners, fixes, and prevention mechanisms.
• Legacy process or service ownership issues are mapped and sequenced with clear migration or handover plans.

This role gives you the opportunity to

• Work on one of the most important scaling problems for Wise Platform.
• Build the operating system for partner verification across product, engineering, compliance, risk, data, and operations.
• Improve how partners and their customers move through verification, while keeping controls robust and auditable.
• Turn manual and fragmented workflows into measurable, repeatable, automatable processes.
• Become an expert in partner verification, operational automation, risk controls, and platform-scale implementation.