Lead Product Analyst - Onboarding

Job Description

We’re looking for a Lead Product Analyst (Individual Contributor) to join the Onboarding squad and the Account Access & Recovery team. The team owns key core flows helping guide users as they register, access and recover their Wise account. As a Lead Product Analyst, your mission will be to deeply understand the needs of our customers as they register to Wise for the first time and/or need to access their account, partner with your cross-functional team to solve the most critical pain points they are facing, drive strategy and growth by providing data driven insights and recommendations. This would mean finding the right balance and friction to deflect bad actors whilst providing legitimate users with a good experience.

In this role, you will also have a unique opportunity to work across a horizontal team and collaborate with other domains like Onboarding, Fincrime, Finance, Product verticals and so on. For more information on our Analytics Career Map and levelling structure, click here.

WHAT YOU’LL BE DOING

• Derive actionable insights from data to inform product decisions, to help support and improve onboarding and access to Wise for new and existing customers
• Partnering with your product manager, engineers and designers throughout the product development lifecycle to build and iterate product changes based on your insights
• Evaluate high impact areas of opportunity, find ways to support & accelerate, or identify and advocate for better alternatives
• Build automated data pipelines and dashboards to minimise repetitive tasks and allow data self-serve
• Help your team understand their progress and communicate this outside of your team by defining and reporting on KPIs that measure what matters
• Collaborate with cross functional teams to identify and prioritise opportunities for AI-driven automation and insight generation