AI Implementation Manager — Wise Assistant

Wise is looking for an AI Implementation Manager to drive the expansion of Wise Assistant—our customer-facing AI agent. As we scale this technology from Customer Support into core product domains (Send, Account, Business, Spend) and critical servicing areas (FinCrime, KYC, PayOps), you will own end-to-end execution. You’ll coordinate complex rollouts, navigate regulatory approvals, manage vendor partnerships, and unblock parallel workstreams to keep launches timely, secure, and high-quality.

What You’ll Be Doing

• Lead Cross-Domain Rollouts: Direct Wise Assistant implementations across product lines, taking ownership of project timelines, technical dependencies, and cross-team alignment.
• Own Compliance & Privacy Pathways: Navigate regulatory requirements for every expansion, managing Data Protection Impact Assessments (DPIAs), data handling reviews, and security sign-offs.
• Manage Vendor Relationships: Lead third-party procurement, vendor onboarding, contract structuring, and commercial negotiations.
• Drive Domain Expansion: Gather operational requirements from new servicing areas, build clear implementation roadmaps, and direct proof-of-concept (PoC) work.
• Establish Frameworks: Design scalable processes and operating models in an evolving, high-growth AI environment.