FinCrime Operations Training Specialist - Fraud

The Americas L&D Specialist owns Fraud L&D outcomes across the Americas region and holds a global horizontal scope: measurement operations & insight - the shared L1-L3 tooling all specialists use, L4 attribution execution, data partnerships and knowledge governance. The L&D Lead owns the measurement architecture as a strategic system and the L4-L5 impact & ROI narrative to stakeholders. The Americas specialist runs the operational cycles that feed it. The role sits inside a three-specialist regional model. Each specialist carries the same shared regional scope for their region and one distinct horizontal owned globally on behalf of the Fraud L&D team.

Specialists are not expected to deliver every in-person onboarding session themselves. They design the training, deploy and manage a regional pool of trainers and mentors to deliver it, and step in to facilitate themselves when capacity allows or when the session requires it (e.g. new content, high-risk topics, cover). Ownership of the outcome sits with the specialist; delivery is shared with the trainer & mentor pool. Measurement operations Owns the shared L1–L3 tooling all three regional specialists use for their own delivery: assessment templates, quiz banks, feedback instruments, Kirkpatrick L1–L3 reporting templates. Each regional specialist runs L1–L3 in region using this shared toolkit. Also owns the operational LNA and RCA cadence and templates the team applies. Runs the L4 attribution cycles globally for defined interventions: pre-baseline → post-measurement at 30/60/90 days → comparison group. Publishes results. Feeds outputs to the L&D Lead, who owns the L4–L5 impact & ROI narrative to stakeholders.

Data partnerships & L&D analytics Day-to-day point of contact with QC and analytics teams for L&D data plumbing. Maintains the L&D Lightdash dashboards (speed-to-competency, DA%, cohort performance). Translates QC and DA data into learning-needs insights the team acts on. Escalates framework-level data-partnership decisions to the L&D Lead. Knowledge governance Owns the operational L&D↔KM link: versioning, review cycles, wikis and updates-channel sync between training content and operational knowledge. Standardises ownership and review cycles across L&D and KM so regional specialists and Ops leads work from one source of truth.