Product Manager, SMBs - North America

As a Senior Product Manager for SMBs at Wise North America, you will be the dedicated owner of our North American business / SMB strategy. You will move us beyond simple transactions to provide a comprehensive, everyday account proposition that solves real-world challenges for the 33.3 million US small businesses. You will be a "mini-CEO" of the SMB product line, with the autonomy to build a vision and roadmap that spans the next 12-24 months. You will work within the NorthAm squad structure, influencing both regional and global product teams to execute on a roadmap that unlocks new revenue lines such as SMB credit, working capital, and supplier/contractor onboarding, with the intent to grow our market share significantly.

Responsibilities

• Own the Voice of the Customer: Run ongoing qualitative research (customer interviews, UX sessions, etc.) specific to US SMBs. You will launch and manage a Customer Advisory Council to validate hypotheses and confirm roadmap plans.
• Develop the Strategy: Create a 12-24 month roadmap to enhance the US Business Account proposition and drive our growth to being a formidable player in the Small and Medium Business Segment.
• Drive Execution: Ship features by working with multiple regional and global product teams. You will own the end-to-end success of the business segment, influencing global teams to build functionality that materially impacts NorthAm customers.
• Be Data-Driven: Define key metrics, measure the impact of your work, and use an analytical mindset to make informed decisions in a fast-moving environment. You will be responsible for driving and advocating for price drops and optimizations by partnering with global Pricing and Finance teams.