Acquiring Risk Fraud Analyst

We’re looking for an Acquiring Risk Fraud Analyst to join our team in the Tallinn office. This role is a unique opportunity to have an impact on Wise’s mission, grow as an analyst, help save millions more people money and work in a disruptive, fast-growing and fun environment.

Your mission

Wise has already pioneered new ways for people to transfer money across borders and currencies. Our customers can also manage their hard-earned money with the world’s first platform to offer true multi-currency banking and convenient business solutions. We have an awesome operational team handling Acquiring chargebacks; a unified team that works very closely with our dedicated engineering and product teams. As a Acquiring Risk Fraud Analyst, you get to support your team’s operational success and bring your expertise to upscale the domain; driving detection and prevention focused initiatives with long-lasting impacts will be part of your daily work.

Here’s how you’ll be contributing to Acquiring Risk team

Acquiring Fraud Prevention and Risk Management

• Protect our Wise merchants from fraud chargeback losses
• Protect Wise from first party merchant fraud
• Proactively analyse merchant dispute trends and identify gaps in the acquiring fraud prevention rulesets in the pre-authorisation and post-authorisation flows.
• Acquiring fraud rule creation and optimisation to mitigate the impact of acquiring fraud on the following:
• Dispute rates (scheme compliance & fees)
• Chargeback loss rates (product cost)
• Wise merchant experience (rule precision)
• Understand and implement machine learning scores within static fraud rules to improve rule precision and recall.
• Contributing to longer term projects targeted at acquiring fraud reduction.
• Working with Acquiring Product and Engineering teams on rule engine improvements, and optimising the acquiring fraud customer journey from rule declines to rule alerts and dispute processing.
• Serve as a point of escalation for all things acquiring fraud prevention related to customer facing Ops teams.

Effective communication and teamwork skills

• Able to explain or present your work and key ideas in appropriate terms within their team and to their immediate stakeholders
• Able to present learnings and acquiring fraud trend analysis in a clear and concise manner with the team, and assist and peers when needed.

Incident Management

• Providing data and relevant insights to all stakeholders for the purposes of incident management
• Escalating risks sitting outside of the Acquiring Fraud domain (or appetite) to external stakeholders