People Operations Specialist

Onboarding support

• Manage the administrative process of onboarding new joiners, ensuring that the Wiser journey is as smooth as possible with everyone involved kept in the loop.
• Coordinate adaptable onboarding plans in partnership with hiring Leads, and collaborate on future changes that align to Wise’s way of working.
• Manage the relocation process for new joiners, ensuring all logistics and documentation requirements are handled smoothly.
• Participate with other members of our wider People team in facilitating new joiner engagement & networking.
• Run local onboarding sessions, sharing relevant new joiner information for that first week (e.g. joiners, benefits, etc.).
• Ensure our onboarding session deck is informative, engaging and updated.

Wiser support

• Champion the People team’s ticketing desk with a one-team mentality by responding to queries in an efficient and customer-centric way.
• Provide guidance to Wisers on our leave policies, ensuring a strong end-to-end experience.
• Manage internal transfers and relocation requests, ensuring all onboarding and offboarding actions are completed.
• Process all Workday actions in relation to the Wiser lifecycle.
• Ensure all operational onboarding and offboarding steps are completed, working closely with our Workplace, UT and People Services teams to ensure those processes run smoothly.
• Oversee our immigration processes to maintain compliant operations.
• Maintain our team's content on Confluence, ensuring information to Wisers is transparent, convenient, easy to remember and updated, and thinking globally as well as locally for process efficiency, alignment and speed.
• Support the Payroll team with necessary documentation and/or information needed to process changes (joiners, benefits, leavers, etc.).
• Produce any required employment documentation (e.g. reference letters, contract changes, etc.).
• Support the team in resolving complex international remote working requests via our Mobile Wiser initiative, and escalating where required.

Offboarding support

• Handle all last day administration for our leaving and relocating Wisers, working closely with our Workplace, UT and People Services teams to complete all offboarding steps.

Wider team & business focus areas

• Review and respond to audit requests to ensure operational compliance.
• Contribute and deliver on local and global cross-team projects and initiatives, maintaining a strong focus on the Wiser experience and embracing tech where possible.
• Keep informed about local employment laws and working practices, updating our processes, policies and guidance as necessary to remain compliant.
• Mentor and cross-train junior members of the team, serving as a reviewer in our four-eye check processes to ensure team accuracy, and providing backup support when required.
• Embrace opportunities for growth by taking on tasks beyond your formal job description, reflecting our commitment to flexibility and professional development.