Staff Content Designer - Business Account Experience

How can we help more customers to start successfully using their business accounts? How can we take them from using Wise for one thing, to using Wise for everything? How can we help them to find exactly what they need, right when they need it? These are just a few of the challenges you’ll get to work on as a Staff Content Designer in our Business Account Experience team.

You’ll contribute by

• Collaborating with product designers, analysts, product managers and engineers to identify impactful ways to improve the business account for customers
• Identifying opportunities to drive awareness and adoption of key account features
• Exploring how AI and other emerging technologies can support business customers to get set up, and make the most of their accounts
• Influencing your team, increasing customer-centeredness, and improving content quality
• Getting to know our customers, building empathy and a deep understanding of their needs

This role will give you the opportunity to

• Own content projects from end-to-end
• Shape the experience of using the Wise business account
• Deliver impact and ship work you’re proud of
• Elevate content quality — defining what good looks like in your team and squad, then helping deliver it
• Be part of a positive change in the world — we’re fixing a broken, greedy system, and putting people and businesses in control of their money

About you

• You’re a Senior level Content Designer with experience of shipping high-quality, impactful consumer products.
• You’re looking for an opportunity to influence a team’s direction, and shape the role that content plays.
• You have an eye for quality, and you’ve got a portfolio that shows a range of content design experience — from information architecture, to delightful UX copy.
• You’re influential, take initiative, and are able to work with others in a culture that values autonomy and empowerment.
• You’re comfortable navigating complexity and ambiguity — and can successfully collaborate in this environment.
• You’re a trusted partner, building effective relationships with your peers across the business.
• You’re highly empathetic, both to customers and the people you work with.

Heads up, this probably isn’t for you if

• Your experience is mostly in marketing content, advertising, copywriting, journalism or social media – and you have no hands-on experience of content design or working in UX.
• You’re not comfortable navigating complexity and working in a fast-paced environment.