Localisation Specialist

We are looking for a Thai Localisation Specialist to join our global localisation team. Our localisation team is passionate about the Wise mission and wants to make sure that more countries and customers hear about it. We want our product to be easy to use and accessible, and to speak to our customers as if it was written in their language. This is a challenging and exciting role in which you will be able to localise and adapt our contents and also have the ability to come up with innovative ways of reaching new customers.

What about the role? The role can be based in our Singapore office. You will work closely with the Localisation Coordination team and other Localisation Specialists based in our offices around the world. You need to have a passion for words and experience in localisation. You should be comfortable working on finance, product and marketing contents. At Wise, we want to make money move across borders easily and eventually free. Our team contributes to this with words — and we still have work to do.

This role will give you the opportunity to

• Work with product managers, developers, and localisation managers to help identify and solve problems
• Engage in creative processes and help Wise find its voice in Thai
• Research the local market and find ways for Wise to stand out

Your mission

• Localise Product/Marketing/Support contents from English to Thai maintaining the correct meaning, context and tone of the source text whilst adapting it to your local language
• Proofread and edit translated contents for linguistic accuracy and clarity
• Collaborate with the other localisation team members to promote synergies between markets or refine the tools, workflows or processes in use in the team
• Evaluate and report on vendor quality for a continuous improvement cycle
• Perform QA and liaise with marketers, product owners, engineers and other stakeholders to investigate, fix or overcome issues and challenges
• Define and ensure a consistent tone of voice —everywhere from web pages to customer support emails
• Identify and address growth opportunities with Thai audiences
• Establish and maintain language glossary, guidelines and terminology for other language stakeholders and teams, and keep it accessible