ZaloPay
VNG's wallet riding Zalo, Vietnam's biggest chat app.
- Who holds it
- A licensed payment institution holds your balance in a safeguarding account — Licensed payment institution (SBV intermediary payment services license 04/GP-NHNN); Zion/VNG e-wallet.
- The ledger
- The payment institution’s own ledger.
- If it fails
- Safeguarded funds are returned in administration — ring-fenced, but access can be frozen and slow.
Derived from ZaloPay’s regulation type and custody — a class of protection, not a guarantee. Limits and eligibility vary by scheme, balance and jurisdiction; confirm before you rely on it. What happens if a neobank shuts down →
The facts
| Category | traditional |
| HQ | Ho Chi Minh City, VN |
| Founded | 2016 |
| Custody | Custodial |
| Regulation type | Payment institution |
| License detail | Licensed payment institution (SBV intermediary payment services license 04/GP-NHNN); Zion/VNG e-wallet |
| Card | Visa · Wallet + card |
| Stablecoins | No |
| KYC | Yes |
| Active regions | Asia |
Verified links: official site ↗
Common questions about ZaloPay
What is ZaloPay?
ZaloPay is a fiat neobank, headquartered in Ho Chi Minh City, VN and founded in 2016. Your money is held custodially, so ZaloPay or its partner bank holds the balance and you hold a claim on it. It is regulated as a payment institution (Licensed payment institution (SBV intermediary payment services license 04/GP-NHNN); Zion/VNG e-wallet).
Does ZaloPay have a card, and where can you use it?
It issues a Visa wallet and card. It is available in Asia.
Does ZaloPay require KYC?
Yes. ZaloPay requires identity verification (KYC) to open an account, as a payment institution.
Peers
Wise · KakaoBank · WeBank · bKash · Maya · GCash
ZaloPay appears in
Neobanks authorised as payment institutions (13) · Neobanks available in Asia (132) · Neobanks that issue a Visa card (182) · Neobanks in Vietnam (6)
Figures compiled from public sources, for comparison only — not financial advice. "Up to" rates change constantly; always confirm with the issuer. Spotted an error? Suggest a fix.