ZEN.com
EU e-money; multicurrency + merchant tools.
- Who holds it
- An e-money institution holds your balance in a safeguarding account — E-money institution (Bank of Lithuania, LB000457, 2018).
- The ledger
- The e-money institution’s own ledger.
- If it fails
- Safeguarded funds are returned in administration — ring-fenced, but access can be frozen and slow.
Derived from ZEN.com’s regulation type and custody — a class of protection, not a guarantee. Limits and eligibility vary by scheme, balance and jurisdiction; confirm before you rely on it. What happens if a neobank shuts down →
The facts
| Category | traditional |
| HQ | Vilnius, LT |
| Founded | 2018 |
| Custody | Custodial |
| Regulation type | E-money institution |
| License detail | E-money institution (Bank of Lithuania, LB000457, 2018) |
| Card | MC · Debit |
| Cashback | Up to 1.5% |
| Stablecoins | No |
| KYC | Yes |
| Active regions | Europe |
Verified links: official site ↗
Common questions about ZEN.com
What is ZEN.com?
ZEN.com is a fiat neobank, headquartered in Vilnius, LT and founded in 2018. Your money is held custodially, so ZEN.com or its partner bank holds the balance and you hold a claim on it. It is regulated as an e-money institution (E-money institution (Bank of Lithuania, LB000457, 2018)).
Does ZEN.com have a card, and where can you use it?
It issues a Mastercard debit card. It is available in Europe.
Does ZEN.com require KYC?
Yes. ZEN.com requires identity verification (KYC) to open an account, as a e-money institution.
What does ZEN.com cost?
From the verified fields: cashback Up to 1.5%. Cashback and yield are "up to" figures that change constantly and often depend on a paid plan — confirm current terms with ZEN.com before relying on them.
Peers
Monzo · Wise · Starling Bank · Atom Bank · Zopa Bank · Chase UK
ZEN.com appears in
Neobanks authorised as e-money institutions (48) · Neobanks available in Europe (144) · Neobanks that issue a Mastercard (150)
Figures compiled from public sources, for comparison only — not financial advice. "Up to" rates change constantly; always confirm with the issuer. Spotted an error? Suggest a fix.